Nurse diana is an Le. RN. and BSN.

Client Booking and Financial Policies

Our policies are designed to ensure all clients receive the best possible service, protect the time of our estheticians, and provide clear guidelines for booking and retail purchases.

1. Booking Deposit Requirement

To secure and confirm your appointment, a **non-refundable deposit equal to 10% of the total scheduled service cost** is required at the time of booking. * This deposit is automatically applied to the cost of your treatment on the day of your visit. * If you adhere to our 48-hour cancellation policy, the deposit will be transferred to your rescheduled appointment or refunded upon request. * Deposits are **forfeited** for cancellations made with less than 48 hours notice or for "No-Show" appointments. info. on how to pay deposit + deposit price will be available after your 10 minute free phone consultation.

2. Appointment Confirmation

All appointments are confirmed at the time of booking. As a courtesy, we send reminder notifications **[Specify method, e.g., via email or text]** **48 hours** before your scheduled appointment time. Please ensure your contact information is up-to-date.

3. Cancellation and Rescheduling Policy

We require a minimum of **48 hours** notice to cancel or reschedule an appointment. *

Notice Given (48 hours or more):Your appointment will be cancelled or rescheduled without charge. Your 10% booking deposit will be applied to the new appointment.

Notice Given (Less than 48 hours): Cancellations or rescheduling requests received with less than 48 hours notice will result in a fee equal to **a second deposit. The original 10% deposit will be forfeited. This remaining fee must be paid before booking any future appointments.

If a notice is not given, please refer to our no show policy, which may result in being barred from booking future appts.

4. No-Show Policy

If you fail to arrive for your scheduled appointment without any prior notice ("No-Show"), your deposit will be forfeited and the remaining balance will be dropped. After 2 no-shows, any future bookings will require full prepayment.

5. Late Arrival Policy

We understand that delays happen, but we require clients to arrive on time to ensure a full and thorough service. If you arrive more than 15 minutes late, we may not be able to accommodate your full service. Your treatment time may be reduced to avoid delaying the next client. You will still be charged the full price of the original service. If you are more than 15 minutes past the grace period, we will not be able to service you and you will forfeit your deposit.

* If your late arrival means we cannot complete the service at all, it will be treated as a No-Show

6. Service Satisfaction Guarantee

We stand by the quality of our work and want you to be completely satisfied.

* If you are unhappy with the results of a service, please contact us within 5 days of your original appointment. *

We will schedule a complimentary consultation to assess the issue and determine if a corrective service or product adjustment is appropriate.

**We do not offer refunds** for services rendered, but we will make reasonable efforts to resolve your concerns through adjustments or corrective treatments.

7. Retail Product Return Policy

We carefully select high-quality professional products for retail. However, we understand that not every product works for every person.

**Unopened Products:** Unopened and unused products may be returned for a full refund or exchange **within 14 days** of purchase with the original receipt.

**Opened/Used Products (Reaction/Dislike):** Opened or used products that cause an adverse reaction or that you are simply unsatisfied with can be returned for **store credit** towards a future service or product exchange **within 14 days** of purchase.

**Final Sale Items:** All tools, accessories, makeup, or customized items are final sale and cannot be returned.

8. Right to Refuse Service

We reserve the right to refuse or discontinue service at any time if we feel a client's behavior is inappropriate, offensive, threatening, or if we believe the service may be detrimental to the client's health or safety (e.g., contraindications, severe sunburn).

9. Children and Guests

For the safety and relaxation of all clients, we ask that you do not bring children or additional guests to your appointment. Our treatment rooms are designed for the client and the esthetician only.